Privacy Policy

Last updated: March 2026

1. Introduction

NY North Medical Clinic ("we," "our," or "the Clinic") is committed to protecting the privacy and confidentiality of your personal health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information in accordance with the Personal Health Information Protection Act (PHIPA) of Ontario and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

2. Information We Collect

We may collect the following types of personal health information:

• Name, address, date of birth, and contact information
• Ontario Health Card (OHIP) number and insurance information
• Medical history, diagnoses, treatment plans, and test results
• Prescription and medication records
• Referral information and correspondence with other healthcare providers
• Billing and payment information for uninsured services

3. How We Use Your Information

Your personal health information is used to:

• Provide, manage, and coordinate your healthcare
• Process billing through OHIP and third-party insurers
• Communicate with you about appointments and health matters
• Refer you to specialists and other healthcare providers
• Comply with legal and regulatory obligations
• Improve the quality of care we provide

4. Consent

By seeking care at our clinic, you provide implied consent for us to collect, use, and disclose your personal health information for the purposes of providing healthcare. We will obtain your express consent before using or disclosing your information for any purpose beyond direct healthcare, unless otherwise permitted or required by law.

5. Disclosure of Information

We may share your information with:

• Other healthcare providers involved in your care (specialists, labs, hospitals)
• OHIP and authorized insurance providers for billing purposes
• Regulatory bodies as required by law (e.g., CPSO, public health reporting)

We will not sell, trade, or rent your personal health information to third parties.

6. Security

We implement appropriate physical, administrative, and technical safeguards to protect your personal health information against unauthorized access, loss, or misuse. Our electronic medical records system (Accuro EMR) maintains industry-standard security protocols including encryption, access controls, and audit trails.

7. Retention

Medical records are retained for a minimum of 10 years from the date of last entry, or 10 years after the patient reaches the age of 18, whichever is longer, in accordance with the regulations of the College of Physicians and Surgeons of Ontario (CPSO).

8. Your Rights

Under PHIPA, you have the right to:

• Access your personal health information held by our clinic
• Request corrections to inaccurate or incomplete information
• Withdraw consent for certain uses of your information (with some exceptions)
• File a complaint with the Information and Privacy Commissioner of Ontario

9. Website Privacy

This website does not collect personal health information. We do not use cookies for tracking or advertising purposes. Any analytics tools used collect only anonymous, aggregate data about website usage to help us improve our online services.

10. Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your personal health information, please contact us:

NY North Medical Clinic
204-638 Sheppard Ave. West
North York, ON M3H 2S1
Phone: (647) 344-3366
Fax: (647) 344-3311